Course Description
NAMI HelpLine Training lays a solid foundation for NAMI volunteers and staff. It was created by the NAMI National HelpLine and is used by its staff and volunteers. The training covers NAMI’s history and the programs we offer, education on mental health conditions and treatments, best practices for communicating and managing HelpLine connections, how to use HelpLine resources to navigate typical and complex help seeker concerns, how to assess for high-risk situations around suicide and threat assessment, and how to support teen and young adult help seekers.
Most recent updates include training on how to deliver culturally considerate service on the HelpLine.
Who’s this course for?
This course provides valuable information for NAMI staff and/or volunteers.
What’s in the course?
- About NAMI
- Mental Health Conditions and Treatments
- Communication Basics
- Managing HelpLine Connections
- Culturally Considerate HelpLine Service
- Typical Help Seeker Concerns
- Complex Help Seeker Concerns
- Risk Management
- Teen and Young Adult Mental Health