HelpLine Training

Course Description

NAMI HelpLine Training lays a solid foundation for NAMI volunteers and staff. It was created by the NAMI National HelpLine and is used by its staff and volunteers. The training covers NAMI’s history, organization, programs, and mental health conditions and treatments. In addition, communication basics, best practices in managing HelpLine connections, and the ability to respond to a host of typical and complex Help Seeker concerns.

Most recent updates include important information regarding high-risk situations around suicide and threat assessment plus training about how to support teen and young adult help seekers.

Who’s this course for? 

This course provides valuable information for NAMI staff and/or volunteers. 

What’s in the course? 

  • About NAMI 
  • Mental Health Conditions and Treatments 
  • Communication Basics 
  • Managing HelpLine Connections 
  • Typical Help Seeker Concerns
  • Complex Help Seeker Concerns 
  • Risk Management
  • Teen and Young Adult Mental Health