Course Description
NAMI HelpLine Training lays a solid foundation for NAMI volunteers and staff. The purpose of this training is to provide you with an informational baseline for the concerns presented and resources needed by help seekers. We don’t expect you to memorize all of it!, but we do hope to expose you to crucial information and resources that will enable you to quickly assess and address a help seeker’s needs. If you carefully and thoroughly review all training courses, learning asset materials, successfully complete the HelpLine Specialist Test, and role play training, we are confident you will be ready to field almost any “ASK” posed to you on the HelpLine. Happy learning!
This course is setup so learners can jump anywhere in the track. You do not have to complete prior material in order to access certain material.
Who’s this course for?
This course provides valuable information for NAMI staff and/or volunteers.
What’s in the course?
- Course 1: About NAMI
- Course 2: Mental Health Conditions and Treatments + Learning Assets
- Course 3: Communication Basics + Learning Assets
- Course 4: Managing HelpLine Connections + Learning Assets
- Course 5: Culturally Considerate HelpLine Service + Learning Assets
- Course 6: Common Asks + Learning Assets
- Course 7: Risk Management + Learning Assets
- Course 8: Teen and Young Adult Mental Health
- Course 9: Family Caregiver HelpLine Service + Learning Assets
- Course 10: Populations Served on NAMI HelpLine + Learning Assets
- Course 11: HelpLine Specialist Wellness + Learning Assets
- HelpLine Specialist Test
- Virtual Role Play Training Sign Up